FAQ

Yes, we offer insured international shipping to most countries. All orders are processed within 1-3 business days and include a tracking number so you can follow your package every step of the way.

Due to the curated nature of our high-end collections, shipping typically takes between 7 to 15 business days depending on your location. We prioritize safe and insured transport to ensure your items arrive in perfect condition.

Absolutely. Every item in our collection is meticulously selected and tested. We only work with materials that are non-toxic, vet-approved, and durable to ensure the ultimate safety and comfort for your companions.

We want you and your pet to be 100% satisfied. If for any reason you are not happy with your purchase, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return.

Once your order is shipped, you will receive an automated email containing your tracking number and a link to our tracking page. You can monitor your shipment's progress in real-time.

Your security is our priority. Our store is built on the Shopify platform, which is Level 1 PCI DSS compliant. All credit card and transaction information is protected by the same level of security used by banks.