Privacy Polices

Privacy Policy – VelnoraUSA

This Privacy Policy describes how VelnoraUSA ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from Velnora (the "Site") or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this policy.

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1. Information We Collect

We collect personal information depending on how you interact with our website.

Information You Provide

• Name, address, phone number, email
• Billing and shipping details
• Order and payment information
• Account login details
• Customer support messages

Automatically Collected Data

• IP address
• Browser and device information
• Website usage behavior (pages viewed, clicks, etc.)

Third-Party Data

We may receive information from:

• Shopify (store platform)
• Payment processors
• Marketing and analytics providers

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2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Manage your account
• Provide customer support
• Improve website performance
• Prevent fraud and enhance security
• Send marketing communications (if you opt in)

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3. Cookies & Tracking

We use cookies and similar technologies to:

• Improve your browsing experience
• Analyze site traffic
• Personalize ads and content

You can disable cookies in your browser settings, but some features may not work properly.

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4. Sharing Your Information

We may share your data with:

• Service providers (shipping, payments, IT)
• Marketing and advertising partners
• Legal authorities when required

We do not sell your personal information without your consent.

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5. Data Security

We take reasonable steps to protect your information, but no system is 100% secure. Please avoid sharing sensitive data through unsecured channels.

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6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Opt out of marketing
• Request data transfer

You can contact us to exercise your rights.

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7. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

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8. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

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9. International Data Transfers

Your information may be stored and processed outside your country, including the United States, in accordance with applicable laws.

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10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 info@velnorausa.com
📍 VelnoraUSA